Member Services Coordinator
OTTAWA AREA CHAMBER OF COMMERCE & INDUSTRY
MEMBER SERVICES COORDINATOR
POSITION SUMMARY
The Member Services Coordinator is responsible for planning and administering member functions, responding to various member requests, maintaining all office operations and procedures, and supporting the Executive Director administratively. This position requires strong interpersonal skills, attention to details, time management skills, multi-tasking, and an enjoyment of creating and maintaining a pleasant organizational environment.
The Member Services Coordinator reports to the Executive Director. Responsibilities include day to day operation of the office, marketing, managing events such as the Farmers & Makers Market, Golf Tournament, State of the City, Lunch & Learns, and the Chamber's Annual dinner, and working with and coordinating functional volunteer groups. The ability to work on many tasks simultaneously and maintain focus and work quality is also crucial. The ability to move quickly from one work topic to another is a requirement for this position.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Assist the Executive Director in all aspects of delivering value-added services to Chamber member organizations
- Plan, administer, and staff various member events for the benefit of members and the community
- Assist in the administration of various member programs
- Assist with social media and other communications that are relevant to the Chamber and its member organizations
- Plan and implement marketing strategies for events and the Chamber as a whole
- Organize office operations and procedures
- In the absence of the Executive Director, maintain the continuity of Chamber operations
- Conduct basic bookkeeping tasks, including processing checks, invoicing, and following up with vendors
- Maintain the Chambermaster computer member database, produce member invoices, mailing labels, lists, and other data as needed
- Respond to informational inquiries
- Act as a recording secretary, producing meeting minutes for all Board, Executive Board, and committee meetings
- Direct the purchase of office supplies and work with vendors who produce the Chamber's printed materials
- Maintain office calendar and schedule meetings
- Perform other duties as assigned by the Executive Director
- Follow the Ottawa Area Chamber of Commerce & Industry Employee Handbook
REQUIRED QUALIFICATIONS
- Associates or Bachelor's Degree is preferred
- Office experience
- Must be an energetic professional who doesn't mind interacting with large groups and multi-tasking
- Strong work ethic, attention to detail, and experienced in a wide range of administrative and executive support related tasks
- Excellent written and verbal communication skills.
- Strong organizational and project management abilities.
- Proficiency with Microsoft Office and standard business technology.
- Ability to work evenings and weekends as required for Chamber events and meetings.
- Able to work independently with little or no supervision
- Abiltiy to handle and prioritize multiple tasks, and meet deadlines in a fast-paced environment
CORE COMPETENCIES
- Relationship Building
- Organizational Management
- Community Engagement
- Membership Development
- Event and Program Management
- Communication
- Problem Solving
- Collaboration
- Professional Integrity
PERFORMANCE EXPECTATIONS
The Member Services Coordinator is expected to:
- Operate with professionalism, integrity, and sound judgment.
- Support and advance the Chamber's mission and strategic goals.
- Maintain positive relationships with members, volunteers, community leaders, and partner organizations.
- Promote a positive public image of the Chamber and the Ottawa business community.
- Foster organizational growth, member engagement, and community collaboration.
REPORTING RELATIONSHIP
The Member Services Coordinator reports directly to the Executive Director.
COMPENSATION
Negotiable annually, based on performance review. The Ottawa Area Chamber provides paid holidays and time off benefits and offers a 401(k) match.
Please inquire on Indeed: Member Services Coordinator of the Ottawa Area Chamber of Commerce & Industry - Ottawa, IL 61350 - Indeed.com
